Our Commitment to Service Excellence
At JTC, we believe in providing excellent service to meet the needs and expectations of our customers. Customer satisfaction is always our top priority. We are committed to serving you better through continuous improvement of our services.
Application for New Premises – Land
Application for New Premises – Ready Built
Plan Consent / Purchase of Plans
Lease Management Applications
JTC-Managed Car Parks
Jurong Island Pass Application
Application for New Premises – Land
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Application for New Premises – Ready Built
|
Service |
Service Standards |
|
Flatted factory
Warehouse |
We will notify you of the outcome of your application within 7 working days. |
|
Business Parks
(including iHub) |
We will notify you of the outcome of your application within 10 working days. |
|
Standard factory
(including Tuas Bay Walk) |
We will notify you of the outcome of your application within 6 weeks. |
|
Workshops |
We will notify you of the outcome of your application within 3 working days. |
|
Biopolis 1 |
We will notify you of the outcome of your application within 10 working days. |
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Plan Consent / Purchase of Plans
|
Service |
Service Standards |
|
Plan Consent |
We will notify you of the outcome of your application within 10 working days. |
|
Plan Purchase |
We will notify you to collect your plans within 3 working days. |
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Lease Management Applications
|
Service |
Service Standards |
|
New & Renewal of Sublet |
We will notify you of the outcome of your application within 7 working days. |
|
Change of Sublet Information
Termination of Sublet |
We will notify you of the outcome of your application within 5 working days. |
|
Renewal of Tenancy |
We will notify you of the outcome of your application within 3 working days. |
|
Transfer of Tenancy |
We will notify you of the outcome of your application within 14 working days. |
|
Termination of Tenancy |
We will notify you of the outcome of your application within 11 working days. |
|
Assignment of Lease |
We will notify you of the outcome of your application within 14 working days. |
|
Change or Extension of Use |
We will notify you of the outcome of your application within 10 working days. |
|
Use of Premises as Registered Address |
We will notify you of the outcome of your application within 5 working days. |
|
Change of Company Name |
We will send you the confirmation letter within 3 working days. |
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JTC-Managed Car Parks
|
Service |
Service Standards |
|
Application or Renewal of Season Parking Ticket |
We will notify you the outcome of your application within 3 working days. Upon approval, we will send you the season tickets within 5 working days. |
|
Replacement of Season Parking Ticket |
We will notify you the outcome of your application within 3 working days. Upon approval, we will send you the season tickets within 5 working days. |
|
Refund of Season Parking Ticket |
We will notify you the outcome of your application within 3 working days.
Upon approval being granted and receipt of the original season parking ticket, we will make a refund to your company account within 14 working days. |
|
Request for additional Season Parking Ticket |
We will notify you the outcome of your application within 3 working days. Upon approval, we will send you the season tickets within 5 working days. |
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Jurong Island Pass Application
|
Service |
Service Standards |
|
Collection of Permanent Pass at Pass Office
(Opening Hours: 0830 to 1700 Hours) |
We will attend to you within 1 hour during peak hours (between 0830 to 1100 hours).
We will attend to you within 30 minutes during off peak hours (between 1100 to 1700 hours). |
|
Collection of Visitor Pass at Pass Office (Opening Hours: 24 Hours) |
We will attend to you within 45 minutes during peak hours (between 0700 to 1000 hours).
We will attend to you within 15 minutes during off peak hours. |
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* Please ensure that your applications are complete and supported with the necessary documents to help us process them within the service standards.