Our Contact Centre located at The JTC Summit, Level 1, offers personalised service to meet all your business needs. Whatever your requirements are, whether you wish to apply for factory space, to learn more about JTC products, to submit plans for endorsement or to buy season parking tickets, we provide a wide range of counter services to assist you. Our officers will ensure that each transaction is fast, easy and convenient.

You can also enjoy greater convenience by transacting online with us via JTC’s Customer Portal - Krypton. You can easily log on to Krypton at the e-Kiosks situated just outside the customer lounge. Do feel free to approach any of our counter staff, if you require further assistance.

JTC Contact Centre Hotline : 1800-5687000

Our Contact Centre is ISO 9001:2000 certified

Counter Services available at the JTC Contact Centre

Application for Flatted Factory, Standard Factory, Workshop or Warehouse space

You can download an application form from the Land and Ready-Built Facilities sections of our website. Submit the completed application form together with the relevant documents stated below:

• Central Building Plan Unit and Public Utilities Board clearance form
• Updated copy of the business profile extract from ACRA
• A copy of the Memorandum and Articles of Association
• A copy of the Certificate of Incorporation or Certificate of Registration (for sole proprietorship or partnership)
• Product and services brochures, if applicable
• Company’s latest annual report or audited accounts (last 2 years)
• Company’s brief and business plan for the next three years
• List of major customers
• Any other relevant information to support the application

Back to Top

Acceptance of offer for JTC facilities and lease management services

You can submit the Acceptance Letter for your chosen facilities at our Contact Centre. You need to bring along the documents stated in our letter of offer and make your payment by cheque or Nets.

Back to Top

Plan Endorsement

Our Contact Centre offers plan endorsement services free of charge. If you plan to carry out any major or minor works to your existing JTC premises, you can first submit your plans to JTC for endorsement as landowner. Certain types of works may require you to obtain URA’s planning permission and building plan approvals before commencement of construction works.

Please bring along the following documents:

• A cover letter stating the purpose of the request. This letter must be printed on paper with your company’s letterhead, complete with your company stamp.
• One set of relevant self-declaration forms
• Three sets of plans in colour, signed by the lessee or tenant, and Registered Architect or Professional Engineer, if applicable
• Two sets of floor area calculation plans, if applicable
• One set of structural calculations duly signed by a professional engineer, if applicable
• One set of external perspectives in colour, if applicable
• One set of landscape plans, if applicable

Back to Top

Sale and Collection of Plans

You can purchase building plans and soil borelogs online. Our Officers will contact you within 3 working days to inform you of the date of plan collection from our Contact Centre. A search fee of $5 per estate, location or discipline (subject to prevailing GST) is payable.

Back to Top

Sale of Season Parking Ticket for JTC-managed carparks

You can purchase season parking tickets for your vehicle at our Contact Centre or simply apply for it online via JTC's Customer Portal, Krypton. For vehicles with a maximum laden weight of 5000 kg and above, you will also need a Vehicle Parking Certificate (VPC), which can be purchased from our Contact Centre.

Please bring along the following documents for walk-in purchase:

• Application form for season parking ticket:

• Company's authorisation letter to purchase parking ticket
• Road tax renewal notice (for renewal of VPC only)
• Vehicle log book of the vehicle to certify that the vehicle is registered under you or your company