Our Commitment to Service Excellence

At JTC, we believe in providing excellent service to meet the needs and expectations of our customers. Customer satisfaction is always our top priority. We are committed to serving you better through continuous improvement of our services.

Application for New Premises - Land
Service Service Standards
Open Land Application Scheme (OLAS)

We will notify you of the outcome of your application within 40 working days.

Temporary Occupation Licence (TOL) Launch

We will notify you of the outcome of your application within 20 working days.

Application for New Premises - Ready Built
Service
Flatted factory

We will notify you of the outcome of your application within 7 working days.

Standard factory Launch

We will notify you of the outcome of your application within 40 working days.

Plan Consent / Purchase of Plans
Service Service Standards
Plan Consent

We will notify you of the outcome of your application within 10 working days.

Plan Request

We will notify you to collect your plans within 3 working days.

Lease Management Applications
Service Service Standards
New & Renewal of Sublet

We will notify you of the outcome of your application within 7 working days.

Termination of Sublet

We will notify you of the outcome of your application within 5 working days.

Renewal of Tenancy

We will notify you of the outcome of your application within 3 working days.

Transfer of Tenancy

We will notify you of the outcome of your application within 14 working days.

Termination of Tenancy

We will notify you of the outcome of your application within 11 working days.

Renewal of Lease

We will notify you of the outcome of your application within 3 months.

Assignment of Lease

We will notify you of the outcome of your application within 14 working days.

Change or Extension of Use

We will notify you of the outcome of your application within 10 working days.

* Please ensure that your applications are complete and supported with the necessary documents to help us process them within the service standards.