How to access the Customer Service Portal

If you have not used the customer service portal previously, do check that your company has set up and assign digital service access in Corppass for your use.

What you would need


Please note that from 11 April 2021, you will be required to login to government digital services for businesses (G2B) using Singpass instead of Corppass. For more information, visit  


Step 1: 

Visit and click on "Login" at the top right corner of the webpage.

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Step 2: 

You may choose to use the Singpass app or password login as a form of authenticator. 

If you do not have a Singpass account, you can register for one at Singpass - Register for Singpass

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Step 3: 

If you have not accessed JTC's Customer Service Portal (CSP) previously, please fill in your the contact details portion and click "Register".

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Step 4: 

Please read the Terms and Conditions for use of services at JTC's CSP and click "Agree" to continue. 

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Step 5: 

You have registered for a CSP account. To continue using the CSP, click on "Return to Home".

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